SHIPPING POLICY

At Fox & Co. Pet Essentials, we are committed to delivering high-quality pet products to our customers in a timely and reliable manner. This Shipping Policy outlines our processing times, estimated delivery timeframes, shipping costs, and other important details to ensure a smooth shopping experience.

1. Shipping Locations
We currently ship to the following regions:

✔ Ireland
✔ United Kingdom
✔ European Union Countries
✔ United States & Canada
✔ Other International Locations (Limited Availability – Contact Us for More Details)

If your country is not listed, feel free to contact us at info@fox&co.com to inquire about shipping options.

2. Processing Time

Orders are typically processed within 1-5 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons or promotional events, processing times may be slightly extended.
Once your order is processed, you will receive a shipping confirmation email with tracking details.

3. Estimated Delivery Times

Delivery times vary depending on the destination and the selected shipping method. Below are the estimated timeframes:

Ireland: Standard shipping takes approximately 5-10 business days, while express shipping takes 3-6 business days.
United Kingdom: Standard shipping takes around 7-14 business days, with express shipping estimated at 5-10 business days.
European Union: Orders typically arrive within 7-15 business days with standard shipping, and 5-12 business days with express shipping.
United States & Canada: Standard shipping usually takes 10-20 business days, while express shipping delivers within 7-14 business days.
International Orders: Delivery times range from 15-30 business days for standard shipping, and 10-20 business days for express shipping, depending on the destination.

🚨 Please Note:

These are estimated timeframes and may vary due to factors such as customs processing, local delivery services, weather conditions, and public holidays. We work with multiple trusted fulfillment partners to ensure timely deliveries.

4. Shipping Costs
Shipping costs are calculated at checkout based on the destination and selected shipping method.

For bulk or wholesale orders, please contact info@fox&co.com for custom shipping rates.

5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your package using the provided link.

If your tracking information is not updating, please allow 48-72 hours as tracking details may take time to be updated by the carrier.

6. Customs, Duties & Taxes (For International Orders)
For orders shipped outside of Ireland, additional customs duties, VAT, or import taxes may apply based on your country’s regulations.

These charges are not included in our shipping costs and must be paid by the recipient upon delivery.

We are not responsible for customs delays, but we will assist in resolving any issues where possible.

7. Delayed, Lost, or Stolen Packages
If your package is delayed, lost, or marked as delivered but not received, please follow these steps:

✔ Check with your local post office or delivery provider.
✔ Verify the shipping address on your order confirmation.
✔ Look for a delivery notice (the package may have been left with a neighbor or in a secure location).
✔ Wait an additional 24-48 hours (some carriers mark packages as delivered before they physically arrive).

If you are still unable to locate your package, please contact us at info@fox&co.com, and we will assist you in investigating the issue.

8. Address Errors & Undeliverable Packages
If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

We are not responsible for packages lost due to incorrect shipping details provided by the customer. Please double-check your address before placing an order to avoid delays.

9. Changes & Cancellations
Orders can only be modified or canceled within 24 hours of purchase. After this period, the order is already being processed and cannot be changed.

If you need to update your address or cancel an order, contact us at info@fox&co.com as soon as possible.

10. Returns Due to Shipping Issues
If your order arrives damaged or defective due to shipping, please follow these steps:

Take photos of the damaged product and packaging.
Contact our support team within 48 hours of receiving your order.
We will review your claim and offer a replacement or refund, depending on the situation.

For general return requests, please refer to our [Return Policy] page.

11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect operational or legal changes. Any updates will be posted on this page with a revised Effective Date.

For any questions, please contact us:
📧 Email: info@fox&co.com