FAQ | Fox & Co.

Do you offer discounts or promo codes?

Yes! Subscribe to our newsletter or follow us on social media to receive exclusive discounts and promotions.

Can I use multiple discount codes?

Only one discount code can be applied per order unless stated otherwise.

Are your pet products safe?

Absolutely! All our products are tested for safety, non-toxic, and pet-friendly.

Do you offer products for all pet sizes?

Yes! We have a wide selection of pet essentials for small, medium, and large pets. Be sure to check the product details before purchasing.

How do I choose the right product for my pet?

Each product page includes detailed descriptions, sizing guides, and material specifications. If you need help, reach out to us at info@fox&co.com.

How do I place an order?

Simply browse our store, add your favorite items to the cart, and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options. All transactions are processed through encrypted payment gateways.

Can I modify or cancel my order?

You can cancel or modify your order within 24 hours of placing it. After that, we begin processing, and changes may not be possible. Please contact us ASAP if you need assistance.

Where do you ship to?

We currently ship to Ireland, the UK, the EU, the US, Canada, and select international locations.

How long does shipping take?

Delivery times vary by location. Estimated timeframes: Ireland & UK: 10 business days EU: 15 business days US & Canada: 20 business days International: 30 business days

How much is shipping?

Shipping rates vary based on location and order size. You can view shipping costs at checkout.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can track your package using the provided link.

What is your return policy?

We accept returns within 7 days of receiving your order, provided the item is unused, in its original packaging, and in resalable condition. See our Refund & Return Policy for details.

How do I request a return?

To initiate a return, email us at info@fox&co.com with your order number and reason for return. We will provide further instructions.

Do you offer refunds?

Yes! If your item qualifies for a refund, we will process it within 15 business days after receiving the returned item. Refunds are issued to the original payment method.

How can I contact you?

Our customer support team is available via: info@fox&co.com.

What if I have an issue with my order?

We’re here to help! If you experience delays, damaged items, or incorrect orders, please contact us immediately so we can resolve the issue.

Need more help?

If you didn't find the answer to your question, reach out to us at info@fox&co.com, and we'll be happy to assist you!

Do you offer wholesale or bulk orders?

Yes! If you’re interested in bulk purchasing, please contact us for a special quote.

Do you have an affiliate program?

We are currently working on launching an affiliate program. Stay tuned for updates!